CONTACT DETAILS

Top Deck Cruises Ltd  Registered in England and Wales, registration number 15576971

26 Church Street, Hampton TW12 2EG
020 3836 7666
felix@r8marine.co.uk

For matters relating to privacy and data protection please contact Felix Raitt.

​

THE PERSONAL INFORMATION WE COLLECT

The types of personal information we collect can be summarised as follows:

• Identity information – name, title etc.

• Contact information – e-mail address, phone number, postal address etc.

• Financial information – e.g. bank details required for the payment of suppliers

• Technical data – e.g. IP addresses, browser and operating system identifiers collected via our web site

• Usage data – information on how you use our web site collected using cookies and page tagging techniques

• Marketing and communication preferences.

• Telephone calls may be recorded for training and quality purposes.

We do not collect special category personal data (as identified by the ICO) such as race, ethnicity, sexual orientation, health information etc.

We do not collect data on children or young persons.

​

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information about you in the following circumstances:

• When you contact us directly via e-mail, post, phone or social media

• When you access our web site

• When we identify (via publicly accessible sources) that you work at a company or organisation to whom our services may be relevant and useful

 

HOW WE USE THE PERSONAL INFORMATION WE COLLECT

We collect personal information for the following purposes:

To enable us to provide services to our clients
The lawful basis for this is that we have a legitimate interest in using personal information to conduct our business and/or that the use of personal information is necessary to fulfil contractual obligations.

To enable us respond to business enquiries
The lawful basis for this is that we have a legitimate interest in using personal information to conduct our business.

To introduce our services to individuals at companies or organisations
The lawful basis for this is that it is in our legitimate interests to market our services where we have taken care to ensure that they are relevant to the individual at the company or organisation we are contacting.

To secure and optimise our web site
The lawful basis for this is that we have a legitimate interest in ensuring that our web site is safe, reliable and operating efficiently.

To analyse the use of our web site
The lawful basis for this is that we have a legitimate interest in monitoring the effectiveness of our web site.

​

HOW WE STORE PERSONAL INFORMATION

We will do everything we can to keep your information secure including taking appropriate measures to secure our offices and devices.

It is possible that in some circumstances we may need to share personal information with the following external third parties:

• HMRC and UK-based regulators

• UK-based professional advisors such as accountants

• Police and crime agencies.

We may also make use of third-party services such as Google Analytics which may lead to personal information being transferred outside the UK and European Economic Area (EEA). We believe these services have appropriate security measures in place to protect your data. We use strong passwords and 2-factor authentication wherever it is available.

Google's data privacy and security policies are available here: https://support.google.com/analytics/answer/6004245?hl=en

​

HOW LONG WE KEEP PERSONAL INFORMATION FOR

We will keep your personal information only for as long as is necessary to fulfil the purpose for which it was collected or as long as required to meet any legal obligations.

This privacy policy does not apply to any third party web sites that are linked to from our site.

​

YOUR DATA PROTECTION RIGHTS

Under data protection law, you have rights including:

Your right of access
You have the right to ask us for copies of your personal information.

Your right to rectification
You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing
You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing
You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability
You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact Felix Raitt using the e-mail address felix@r8marine.co.uk  or by calling 020 3836 7666 if you wish to make a request.

​

HOW TO COMPLAIN

If you have any concerns about how we use your data please contact Felix Raitt using the e-mail address felix@r8marine.co.uk or by calling 020 3836 7666.

If you are unhappy with how we have used your data you can also complain to the ICO.

The ICO’s address is: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

The ICO’s helpline number is: 0303 123 1113

​

LAST UPDATED

This policy was last updated on 1st June 2022.